Cancellation policy
Right of cancellation
You have the right, within 14 days of entering into this contract, to cancel it with immediate effect without giving any reasons.
The cancellation period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of cancellation, please advise us (Lm-therm Elektrotechnik AG, Sulzbachstrasse 15, 94501 Aldersbach, telephone +49-8543-62460-30, fax +49-8543-62460-40, email info@lm-therm.de) by sending us your unequivocal declaration (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached sample cancellation form, although its use is not mandatory.
Sending your notification advising us of the exercise of your right to cancellation prior to expiry of the cancellation period will be deemed sufficient for compliance with the cancellation period.
Consequences of a cancellation
Should you cancel this contract, we undertake to reimburse you for all payments received from you, including the delivery costs (with the exception of any additional expenses incurred as a result of your having opted for a type delivery other than the most economical standard delivery offered by us), immediately and at the latest fourteen (14) days from the date of receipt of your notification advising us of your cancellation of this contract. For that repayment, we will use the same means of payment used by you in your original transaction, unless explicitly agreed with you otherwise; you will in no case be charged for any remuneration for such repayment.
We may refuse such repayment until receipt of the returned goods, or until receipt of evidence proving your return of the goods, whichever happens first.
You are under obligation to return or hand over the goods to us immediately, but in any event no later than fourteen (14) days after the date you have notified us of your cancellation of this contract. Compliance with this deadline will be deemed ensured if you dispatch the goods prior to expiry of the 14-day period.
You will be responsible for paying the direct costs for returning the goods.
You will not be liable for any loss in the value of the goods unless such loss in value is attributable to any handling of the goods not necessary for checking the quality, characteristics, and functioning of the goods.
End of the cancellation policy
Cancellation form template
(Please complete and return this form if you wish to cancel the contract.)
— ATTN.:
Lm-therm Elektrotechnik AG
Sulzbachstrasse 15
94501 Aldersbach
Fax +49-8543-62460-40
Email info@lm-therm.de
— I/we (*) hereby give notice of cancellation of the contract concluded by me/us (*)
for the purchase of the following goods (*)/ provision of the following services (*):
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only for communications on paper)
— Date
(*) Please delete as appropriate
Version dated March 2021